PortCompass is a company committed to total customer satisfaction, from the initial inquiry all the way to the tour and beyond. It is, therefore, very gratifying for us to receive praise from our many satisfied customers. We are pleased to share some of their thoughts with you.

If you have taken one of our tours and would like to drop us a line, please email us at feedback@portcompass.com. We appreciate all comments and suggestions, from a brief note to a full-fledged port-by-port review. Thanks to all for choosing PortCompass for your shore excursion needs!

CUSTOMER TESTIMONIALS

We recently returned from our South America trip, and I wanted to give you some feedback on how things worked. In a word...beautifully! We had our vouchers, and at each place where we expected to be met, the person was waiting for us. All the transfers went smoothly and the tour guides were good.

When we left Buenos Aires for Iguazu, the driver transferred our bags to the Dazzler Hotel (for storage) before taking us to the local airport. We had plently of time and encountered no difficulty anywhere. The weight limit for carry-on bags to Iguazu was supposed to be 4 kilos, but no one weighed anybody's carry-on luggage.

One thing that had concerned me was that I (accidentally) gave my Iguazu voucher to the girl who met us in Buenos Aires. At the Buenos Aires airport, I called your emergency contact person and she assured me that it wasn't a problem and sent a replacement copy which was handed to me when we arrived at the Iguazu airport. It was nice to have someone to call. Thanks again. I would recommend you to anyone traveling this area in the future.

Pat H.
Destin, FL

I just wanted to let you and your owners know how pleased my wife and I were with the Valparaiso Santiago tour. The experience with you was positive right from the start.

It was a wonderful day, that I could recommend to anyone traveling that part of the world.

What made it was the outstanding driver and guide. Carlos is one the most sane drivers I've ecountered south of our border...and that's a rarity. He also is very good at keeping an eye on our things, parking in impossible conditions and backing a trailer in tight streets. Beside that he was a very pleasant man.

Then there is Patrick. What I can say about him would easily fill this page and I don't want to embarrass him. He is a wise man beyond his 23 years. Not only did he take personal responsibility for informing us, but he was honest enough to say 'I don't know,' when he didn't. He was very serious about safety and I always felt secure with him. I must say one more thing about him. A very awkward and potentially dangerous event occurred while in traffic and he masterfully handled it.

He also loves Chile a great deal and I would think Chile should be lucky to have such representatives...even if they are from New York! Patrick, I believe I detected a Chilean accent. Good job, man!

Ron F.

Just a brief note to thank you for a fantastic all-day tour in Buenos Aires on Sunday, Jan. 22nd.

Our tour guide, Laura, provided a private tour for my family of 4, and gave us an outstanding experience. She is knowledgable, friendly, and extremely kind and helpful. We had an absolutely wonderful day with Laura.

It was also great having an excellent driver, Alejandro, who took us around the city and kept an eye on our luggage while we were taking the train, the river cruise, shopping, and sightseeing.

We'll be visiting Rio next year, and will certainly be back in touch with you to plan our visit.

Dr. Richard H.
Amherst, MA